16 ideas on how to give impetus to innovative service policy in the Berlin metropolitan region
(PDF 0,5 MB) (English)

Giving a face to service providers: “Alphabet of services”
(PDF 0,5 MB) (German only)

Project flyer: Increasing the appreciation of services in society
(PDF 4,0 MB) (English)

Expert reports

Comparing metropolitan regions: Berlin – London – Vienna
(PDF 1,4 MB) (German only)

The service sector in the Berlin metropolitan region: its significance for the economy and employment policy
(PDF 0,5 MB) (German only)

The innovative process and potential of time policy caught between service quality and value-added processes in the service sector: discussions and recommendations for action
(PDF 5,2 MB) (German only)

Changes in security services in the Berlin metropolitan region
(PDF 0,5 MB) (German only)

Changes in nursing care services in the Berlin metropolitan region
(PDF 0,9 MB) (German only)

Changing job profiles and required qualifications for secretaries working for industrial companies in Berlin using the example of the chemical and pharmaceutical industry
(PDF 0,5 MB) (German only)


"What next!? Mini-jobs: short-term employment with side effects Discussing options for political action"
Documentation regarding the expert panel on 6th April 2011
(PDF 0,8 MB) (German only)

"Appreciating geriatric nurses is essential to retain qualified personnel! – What else needs to change in Berlin?"
Documentation regarding the expert talk on 28th March 2011
(PDF 5,7 MB) (German only)

Discussion paper

Changes and challenges in geriatric care services – the importance of education and further training
(PDF 0,3 MB) (German only)

From the media

Good policy in and for the service sector matters to all of us.
An article in the “Punkt“ magazine dated January/February 2011
(PDF 0,7 MB) (German only)


Further education seminar in a hotel in Berlin: Project description
(PDF 0,4 MB) (German only)